Help

Support & Contact

Need a hand with RXlingo? Whether it’s billing, a bug, a refund, or deleting your account, we’re here to help. The fastest way to reach a human is by email.

What we can help with

Refunds & billing issues

Subscription fees are non-refundable, except for duplicate charges, billing errors, or where required by law. If that applies to you, email hello@rxlingo.com with the subject “Refund request,” the email on your account, and the approximate charge date. To stop future charges, cancel your subscription — full details are on our Refund & Cancellation Policy page.

Deleting your account & data

You can ask us to delete your account and associated personal data at any time:

• In the RXlingo extension, open your account settings and choose delete account; or
• email hello@rxlingo.com from your account email with the subject “Account deletion request.”
• We will delete your account and personal data within 30 days, except where we are required to retain certain records by law (for example, billing records).
• If you have an active paid subscription, let us know whether you also want to cancel it; deleting your account does not automatically issue a refund. See the Refund Policy.

For details on how we handle your data, see our Privacy Policy.

Response times

If you don’t hear back, please check your spam folder and confirm you wrote to the correct address.

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