Legal

Refund & Cancellation Policy

Last updated: August 4, 2026  ·  Effective date: August 4, 2026

This policy explains how refunds and cancellations work for RXlingo Pro subscriptions, operated by See From Afar Vision LLC. It forms part of our Terms of Service. If you have any question about a charge, contact us at hello@rxlingo.com.

1. Subscription fees are non-refundable

RXlingo Pro is a recurring subscription (monthly at $5.99 or annually at $49.99), charged at the start of each billing period. Because you can try the free plan first and can cancel at any time before your next renewal, all subscription payments — including your first payment and every renewal — are non-refundable, except in the specific cases described in Section 2.

We do not provide partial or pro-rated refunds for unused time within a billing period, or for periods during which you did not use the Service.

2. When we do issue refunds

We will review and, where appropriate, issue a full refund of the affected charge in cases such as:

• Duplicate charges — you were charged more than once for the same period.
• Billing or system errors — a technical error caused an incorrect or unintended charge.
• Legal requirement — a refund is required by applicable consumer-protection or other law in your jurisdiction.

If any of these apply, contact us at hello@rxlingo.com and we will make it right.

EU / EEA / UK consumers

If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you normally have a 14-day right to withdraw from a distance contract for a digital service. When you subscribe, you expressly ask us to start providing RXlingo Pro immediately and confirm this at checkout, which means you lose that 14-day right once the service has begun. This does not affect refunds required by applicable law or the cases listed above.

3. Cancellation is not the same as a refund

You can cancel your subscription at any time. Please note:

• Cancelling only stops future renewals. It prevents your subscription from renewing and being charged again. It does not refund payments already made.
• You keep access until the end of your paid period. After you cancel, RXlingo Pro remains active until the end of the billing period you have already paid for; at that point your account reverts to the free plan.

How to cancel

4. How to request a refund

If you believe your charge falls under one of the cases in Section 2, email hello@rxlingo.com with the subject line “Refund request” and include:

• the email address associated with your account,
• the approximate date and amount of the charge, and
• a brief description of the issue (for example, a duplicate charge).

5. Processing & timelines

Where a refund is approved, it is issued to your original payment method through our payment processor. The time it takes to appear on your statement depends on your bank or card issuer — typically 5–10 business days after we issue it, though it can occasionally take longer. We’ll email you once the refund has been issued.

6. Questions